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  • What is your Vision and Contribution?
    We have partnered with Koirala Foundation Global, Inc to donate $1 from each sales made via Deco Affair. K Foundation Global Inc.’s core focus is on Animal Welfare, Vision Care, Education, and Sports development for underprivileged communities around the World and also make quick responses to help the people in distress due to natural calamities i.e. Earthquakes, Floods, Landslides, etc. It is a small but we believe in taking baby Step at a time and gradually find ways to support them in every possible way. Our Vision is to work towards sustainable living and hence provide eco friendly and long lasting products to reduce landfill.
  • How are DECO AFFAIR products unique?
    Every product sold by DECO AFFAIR is hand-painted uniquely by local artists in India, making them one-of-a-kind. Each product is similar in design and style, but the hand-painting process creates slight variations in color and texture, making each item unique.
  • How soon can I expect my order to arrive?
    Generally, your order will be dispatched within 1-2 business days and it will be delivered to your nominated address with standard post service. Delivery time will depend on your location and may vary.
  • Are your products dishwasher safe?
    No, all our products are NOT DISHWASHER or MICROWAVE SAFE. However, all products can be gently hand washed with soapy water.
  • What is your Trading Terms?
    This website is operated by Deco Affair. Throughout the site, the terms “we”, “us” and “our” refer to Deco Affair and term "You" refers to the user of this Website . When you continue to browse and use this website you will agree to comply with and be bound by the following terms and conditions of use. Our Australian Business Number is 89582481550 Products displayed on this website are available while stocks permit and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without prior notice. We have tried our best to capture true colors of the products in the pictures but might differ slightly. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the our trading terms which apply to all users of the site. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your requirements. Your submission of personal information through the store is governed by our Privacy Policy
  • What is your Privacy Policy?
    Privacy Policy Deco Affair is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/. What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained via our website www.decoaffair.com.au.We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Deco Affair will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: Narre Warren South Hellodecoaffair@gmail.com
  • What is DECO AFFAIR's return policy?
    At this moment, we do not accept return unless the product is faulty , provided the issue is raised within 7 days of purchase.
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